M
Moloko
1 reviews | Active since Sept 2026
10 Sept 2026, 11:35
I'm very disappointe...
I'm very disappointed with you service i spend 7days without wifi even now I'm of switching to another service provider
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Webafrica's replyOfficial
10 Sept 2026, 12:01Hi Moloko,
We understand how frustrating it must be to be without a stable connection for seven days, especially when you're relying on the service and still waiting for a resolutionOur Faults Team is actively engaging with the network provider and continues to push for the issue to be resolved as quickly as possible. An additional escalation was submitted today to emphasize the urgency of the matter and request further feedback. At present, the team is awaiting an update from the network provider, and further communication will be provided as soon as new information becomes available. Please be assured that your fault remains a priority, and the team is committed to seeing the matter through to resolution. Should you require any additional assistance, please feel free to reach out to us via direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be without a stable connection for seven days, especially when you're relying on the service and still waiting for a resolutionOur Faults Team is actively engaging with the network provider and continues to push for the issue to be resolved as quickly as possible. An additional escalation was submitted today to emphasize the urgency of the matter and request further feedback. At present, the team is awaiting an update from the network provider, and further communication will be provided as soon as new information becomes available. Please be assured that your fault remains a priority, and the team is committed to seeing the matter through to resolution. Should you require any additional assistance, please feel free to reach out to us via direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply10 Sept 2026, 12:01
Official
Hi Moloko,
We understand how frustrating it must be to be without a stable connection for seven days, especially when you're relying on the service and still waiting for a resolutionOur Faults Team is actively engaging with the network provider and continues to push for the issue to be resolved as quickly as possible. An additional escalation was submitted today to emphasize the urgency of the matter and request further feedback. At present, the team is awaiting an update from the network provider, and further communication will be provided as soon as new information becomes available. Please be assured that your fault remains a priority, and the team is committed to seeing the matter through to resolution. Should you require any additional assistance, please feel free to reach out to us via direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to be without a stable connection for seven days, especially when you're relying on the service and still waiting for a resolutionOur Faults Team is actively engaging with the network provider and continues to push for the issue to be resolved as quickly as possible. An additional escalation was submitted today to emphasize the urgency of the matter and request further feedback. At present, the team is awaiting an update from the network provider, and further communication will be provided as soon as new information becomes available. Please be assured that your fault remains a priority, and the team is committed to seeing the matter through to resolution. Should you require any additional assistance, please feel free to reach out to us via direct message, and we'll gladly assist.
Warm regards,
Webafrica Crew