JN
JOSEPH N
1 reviews | Active since Feb 2012
05 Jun 2026, 00:29
I'm unable to make my payment as the website constantly stating my payment failed and bank details are incorrect
I'm unable to make my payment as the website constantly stating my payment failed and bank details are incorrect. My card and bank details are correct. Also when asking for bank details to make payment I am chatting with a robot and it takes forever. My debit order is also set for the 1st of every month which is never collected. This is really poor service. Want to be compensated for poor service
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Webafrica's replyOfficial
05 Jun 2026, 10:03Hi Joseph,
We can understand how frustrating this must be, especially when your payment details are correct but the system is still showing errors. The delays with support and the missed debit order collection are also understandably concerning.
We can understand how frustrating this must be, especially when your payment details are correct but the system is still showing errors. The delays with support and the missed debit order collection are also understandably concerning.
Before we proceed, could you please confirm if you still need assistance with resolving the payment issue and the debit order setup? We’d like to make sure we focus on getting your service and billing process working correctly first.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply05 Jun 2026, 10:03
Official
Hi Joseph,
We can understand how frustrating this must be, especially when your payment details are correct but the system is still showing errors. The delays with support and the missed debit order collection are also understandably concerning.
We can understand how frustrating this must be, especially when your payment details are correct but the system is still showing errors. The delays with support and the missed debit order collection are also understandably concerning.
Before we proceed, could you please confirm if you still need assistance with resolving the payment issue and the debit order setup? We’d like to make sure we focus on getting your service and billing process working correctly first.
Warm regards,
Webafrica Crew
Webafrica Crew