J
Johnny
1 reviews | Active since Apr 2026
29 Apr 2026, 13:28
I'm having connectio...
I'm having connection issue since last week and it still exists
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Replies (1)
Webafrica's replyOfficial
29 Apr 2026, 13:41Hi Johnny,
We understand how disruptive it is to experience connectivity problems for an extended period, especially when you rely on your service for everyday use, and we appreciate you bringing this to our attention.
After reviewing your account, we can confirm that a fault was logged for the connection being down. Based on the latest update approximately 30 minutes ago, connectivity was restored. Kindly check your connection to see if the service is now working on your side. Your experience and feedback will be shared with our Service Quality Team for review and improvement, as clear communication and swift resolution are important to us.
Should you still experience any issues or need further assistance, please send us a direct message on Hello Peter with a brief description of what you’re experiencing, and we’ll be happy to assist further.
Warm regards,
Webafrica Crew
We understand how disruptive it is to experience connectivity problems for an extended period, especially when you rely on your service for everyday use, and we appreciate you bringing this to our attention.
After reviewing your account, we can confirm that a fault was logged for the connection being down. Based on the latest update approximately 30 minutes ago, connectivity was restored. Kindly check your connection to see if the service is now working on your side. Your experience and feedback will be shared with our Service Quality Team for review and improvement, as clear communication and swift resolution are important to us.
Should you still experience any issues or need further assistance, please send us a direct message on Hello Peter with a brief description of what you’re experiencing, and we’ll be happy to assist further.
Warm regards,
Webafrica Crew
Webafrica's reply29 Apr 2026, 13:41
Official
Hi Johnny,
We understand how disruptive it is to experience connectivity problems for an extended period, especially when you rely on your service for everyday use, and we appreciate you bringing this to our attention.
After reviewing your account, we can confirm that a fault was logged for the connection being down. Based on the latest update approximately 30 minutes ago, connectivity was restored. Kindly check your connection to see if the service is now working on your side. Your experience and feedback will be shared with our Service Quality Team for review and improvement, as clear communication and swift resolution are important to us.
Should you still experience any issues or need further assistance, please send us a direct message on Hello Peter with a brief description of what you’re experiencing, and we’ll be happy to assist further.
Warm regards,
Webafrica Crew
We understand how disruptive it is to experience connectivity problems for an extended period, especially when you rely on your service for everyday use, and we appreciate you bringing this to our attention.
After reviewing your account, we can confirm that a fault was logged for the connection being down. Based on the latest update approximately 30 minutes ago, connectivity was restored. Kindly check your connection to see if the service is now working on your side. Your experience and feedback will be shared with our Service Quality Team for review and improvement, as clear communication and swift resolution are important to us.
Should you still experience any issues or need further assistance, please send us a direct message on Hello Peter with a brief description of what you’re experiencing, and we’ll be happy to assist further.
Warm regards,
Webafrica Crew