******* invoicing

I was telephonically called by a webafrica service representative asking me if I wanted to upgrade to the new unlimited LTE service from telkom. I acknowledged and the service was attached to my account. I was unfortunately not made aware of the fact that there would be a router delivery fee. I called back on two occasions and both conversations webafrica confirmed that I will receive a credit note for the delivery fee invoice. I called back again today and webafrica now confirms that my credit note has been declined. This is not only morally incorrect but also from a business stature perspective absolutely unacceptable. I would want my credit note to resolve this issue.

In another issue webafrica has invoiced me for LTE services via telkom from the 22nd of August till the 31st of August of which the service is not even activated as yet. This invoice also needs to be credited.