******* debit ordering!

I asked for an internet line to be installed at my house which was done in a very quick manner and the Router arrived at my house really quickly. BUT

I asked the sales person the following I want to be debited on the 1st of December I want to start service on the first of December

She agreed on those terms and everything started happening.

2 days (ago Nov7)I get an email stating that my internet has been suspended due to non payment, because they charged me for the router which was delivered in end of October and the internet for November. and I didn't pay them.

I didn't ask for internet in Nov! I didn't ask for the router in Oct !

I asked that the internet be on on the 1st of December!

Now after 1 hour of phone calls and speaking with 18 agents later I still sit with the same problem! I have to pay or I wont have internet at all!

I'm not even at home! I didn't ask for this service!!!!

FIX your stupid system and stop doing business on WhatsApp! DO SOME CUSTOMER CARE!!!!! NOT WE DONT CARE ABOUT OUR CUSTOMERS!!!