Ignoring me

<p>I have been put in the ignore zone since I have been trying to follow up on an extremely simple matter that has taken weeks and is still unresolved.</p> <p>Here is what Fibrehoods say:</p> <p>We have looked into your account and see that an email was sent on Saturday with regards to the installation. However we have no request from WebAfrica for an installation and the only installation request we have is from 2 March when you selected mweb as your isp. Without an order from Webafrica, we cannot arrange installation as they need to advise that all documentation has been signed and that we can install. We have sent an email to Webafrica but we suggest you also make contact with them and request that they load you onto our system. </p> <p> </p> <p>As far as I can see, all Webafrica needs to do is call them, just a phone call, and possibly resend the forms.</p> <p> </p> <p>Now they just ignore me when I open live chats. I will cancel my order by the end of today if I don't get a response about the issue (and not just a "a senior person is dealing with it").</p>