1 reviews | Active since Sept 2016
If you're thinking of using webafrica I suggest you think again.
On the 19th of April I tried to pay my wifi and the easy pay code I usually used refused to register so I contacted webafrica and their consultant gave me an account to pay to pay my premium I did as such and sent them the POP, they then turned and said I was not suppose to pay in that account and they gave me an easy pay number I then paid again and my wifi switched on I then enquires about the first payment and they said they would refund me in 14 working days I then argued with them that I won't wait 14 working days for them to pay me for their mistake as it's not like I changed my mind or anything it was their fault. webafrica then promised to pay my money last week and till today I have not been paid a cent and they have been giving me the run around with stupid business phrase (we understand you are upset and we are working on giving you your refund) until today they have not deposited my refund these people are ****** even the 14 working day turn around has expired and they are still quiet about my refund they only respond with the same statement when I ask them until today no representative has bothered to call me and I suggest you don't sign up with them cancell your contract with them and rather go with MWEB
Thank you for taking the time to share your experience with us. We understand how frustrating and stressful this situation has been, especially when you followed the guidance provided, made payments in good faith, and were then left waiting far longer than expected for a refund. We fully acknowledge the inconvenience and disappointment this has caused.
We’ve reviewed your account and can confirm that the funds from your previous account FKE18 were successfully credited to your new account CWE24. At present, the account under CWE24 reflects a credit balance of R439.00. We have now logged a request for this amount to be refunded back to you, so it can be processed accordingly.
Your feedback regarding the payment confusion, refund delays, and communication you’ve experienced will be shared with our Service Quality Team for review and improvement, as transparency and timely resolution are important to us.
If you need any further assistance, you’re welcome to reach out to us again via Hello Peter, where we can continue to assist.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your experience with us. We understand how frustrating and stressful this situation has been, especially when you followed the guidance provided, made payments in good faith, and were then left waiting far longer than expected for a refund. We fully acknowledge the inconvenience and disappointment this has caused.
We’ve reviewed your account and can confirm that the funds from your previous account FKE18 were successfully credited to your new account CWE24. At present, the account under CWE24 reflects a credit balance of R439.00. We have now logged a request for this amount to be refunded back to you, so it can be processed accordingly.
Your feedback regarding the payment confusion, refund delays, and communication you’ve experienced will be shared with our Service Quality Team for review and improvement, as transparency and timely resolution are important to us.
If you need any further assistance, you’re welcome to reach out to us again via Hello Peter, where we can continue to assist.
Warm regards,
Webafrica Crew