MQ
Mzuvukile Q
1 reviews | Active since Sept 2016
30 Apr 2026, 09:58
If you're thinking of using Web Africa DON'T
I have been treated with disdain and looked down upon my Web Africa staff for their own mistake my internet was switched off an I had to pay but couldn't get the easy pay number, so they gave me an account number to pay the amount and I did as they said and sent them the POP the internet was still of and the other consultant said I wasn't suppose to pay into that account this was on the 19th of April they logged a refund and asked for my account number after a few days I asked them when they are paying me they said they have logged it and they are going to pay me I then asked them again they said it will take 14 working days because my money is with Vuma yet I never paid Vuma I paid them why does a refund have to take so long yet it was their fault today is the 30th of April and they still haven't paid me, I am strongly against Webafrica and suggest that anyone who is thinking of using them to take another provider as I am also canceling at the end of May.
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Replies (5)0
Replies (5)
Webafrica's replyOfficial
30 Apr 2026, 10:09Hi Mzuvukile, we can clearly understand your frustration with how this situation unfolded, especially with being given conflicting payment instructions, the service being disconnected, and then experiencing delays and uncer*****y around your refund. That kind of experience is understandably upsetting, and we acknowledge the impact it has had on your trust in the process.
We’ve located your account and can confirm that you previously engaged with one of our onboarding agents regarding this matter. From what we can see, the case was logged for refund processing following that interaction and has been moving through the required internal validation steps since then.
At this stage, we’d like to confirm if you still require any further assistance from us, or if there is anything outstanding we can still help resolve for you. We want to make sure nothing is left incomplete on your side and that you have full clarity on the next step.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply30 Apr 2026, 10:09
Official
Hi Mzuvukile, we can clearly understand your frustration with how this situation unfolded, especially with being given conflicting payment instructions, the service being disconnected, and then experiencing delays and uncer*****y around your refund. That kind of experience is understandably upsetting, and we acknowledge the impact it has had on your trust in the process.
We’ve located your account and can confirm that you previously engaged with one of our onboarding agents regarding this matter. From what we can see, the case was logged for refund processing following that interaction and has been moving through the required internal validation steps since then.
At this stage, we’d like to confirm if you still require any further assistance from us, or if there is anything outstanding we can still help resolve for you. We want to make sure nothing is left incomplete on your side and that you have full clarity on the next step.
Warm regards,
Webafrica Crew
Webafrica Crew
MQ
Mzuvukile Q's updateReviewer Update
30 Apr 2026, 10:30What is left is my refund when are you paying my money?
MQ
Mzuvukile Q's update30 Apr 2026, 10:30
Reviewer Update
What is left is my refund when are you paying my money?
MQ
Mzuvukile Q's updateReviewer Update
30 Apr 2026, 10:34Giving someone a refund is a quick response that one can do in one day I sent you POP you could have asked someone in finance to look if the money was really paid and then issue a refund the same day but because you are only good at dancing around me with calculated words you are not getting the job done the only thing I need from you now is when is my money being paid? Also I will leave this review and open another one tommorow until my money is paid I will gladly do this every day
MQ
Mzuvukile Q's update30 Apr 2026, 10:34
Reviewer Update
Giving someone a refund is a quick response that one can do in one day I sent you POP you could have asked someone in finance to look if the money was really paid and then issue a refund the same day but because you are only good at dancing around me with calculated words you are not getting the job done the only thing I need from you now is when is my money being paid? Also I will leave this review and open another one tommorow until my money is paid I will gladly do this every day
MQ
Mzuvukile Q's updateReviewer Update
30 Apr 2026, 10:35You are also ****s because that money was paid to Webafricas account not Vuma I have the proof
MQ
Mzuvukile Q's update30 Apr 2026, 10:35
Reviewer Update
You are also ****s because that money was paid to Webafricas account not Vuma I have the proof
Webafrica's replyOfficial
30 Apr 2026, 10:47Hi Mzuvukile, we understand why you’re frustrated, from your perspective, you’ve made the payment, submitted proof, and it should have been a straightforward same-day correction. The delay and lack of a clear payment timeline have understandably made this feel like it’s being unnecessarily dragged out.
To move this forward with urgency, we’ve submitted a direct follow-up to our billing team requesting confirmation on the refund status and an update on when the payment will be released. This has been prioritised so that we can get a clear, definitive answer for you rather than ongoing uncer*****y.
We’re not looking to delay this any further, the focus now is on getting confirmation from finance and ensuring the refund is completed. As soon as that update is received, it will be communicated to you.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply30 Apr 2026, 10:47
Official
Hi Mzuvukile, we understand why you’re frustrated, from your perspective, you’ve made the payment, submitted proof, and it should have been a straightforward same-day correction. The delay and lack of a clear payment timeline have understandably made this feel like it’s being unnecessarily dragged out.
To move this forward with urgency, we’ve submitted a direct follow-up to our billing team requesting confirmation on the refund status and an update on when the payment will be released. This has been prioritised so that we can get a clear, definitive answer for you rather than ongoing uncer*****y.
We’re not looking to delay this any further, the focus now is on getting confirmation from finance and ensuring the refund is completed. As soon as that update is received, it will be communicated to you.
Warm regards,
Webafrica Crew
Webafrica Crew