If you're thinking of signing up with WebAfrica (with Vumatel as the FNO), take my advice: don’t do it

If you're thinking of signing up with WebAfrica (with Vumatel as the FNO), take my advice: don’t do it. The fibre line itself works fine. The real problem is WebAfrica’s useless customer service. I upgraded from 25/25 to 50/25, then 50/50. The final upgrade? Never happened. They promise a 48-hour turnaround—total lie. I spent a week WhatsApping agents, being passed around. Eventually, a Vumatel tech confirmed the backend wasn’t updated. The line’s fine, but WebAfrica didn’t do their job. Worse, the tech told me to report it—he couldn’t. I kept following up and they closed my case without resolution or feedback. Still no proper line. If anything goes wrong, you’re stuck chasing ghosts. Internal communication is a mess. Vumatel doesn’t seem to care either. This isn’t my first bad experience with WebAfrica. You're signing up for delays, disorganisation, and zero accountability. I’m beyond frustrated.