If this was the last ISP on earth I would rather retract into a cave!

IT IS IMPOSSIBLE TO SPEAK TO A COMPETENT HUMAN AT THIS COMPANY.

I have had an incredibly frustrating experience trying to close my account with WebAfrica, and this has been an ongoing issue since May!!!

I canceled my account on 23 May 2024, the terms of the cancellation were outlined clearly by the agent on the live chat. I was informed that I need to return the router and that there will be a R999 cancelation fee at the end of June once the service is ceased as a full calendar month's notice is required.

I delivered the router on the 28th of June and I received confirmation of this on the same day. In the beginning of July, the wrong amount was deducted from my account and I flagged this on the live support chat. I was told by one of the agents assisting me that this will be rectified and that they will communicate with me via email.

Furthermore on the 17th of July, I received a notification that I need to return my router which makes no sense considering the fact that I had already received confirmation in writing that my router was returned.

To this day, I have received no email about the termination of my service. At the beginning of August they deducted the same monthly debit order for a service that I have not used in two months.

My wife is now going hungry because WebAfrica gives zero ****s about customer service.

I no longer know what to do to get through to these people. I hope I will be getting interest on the money they owe me. I'm wondering if this is a personal ************** issue or if there is just something clinically wrong with the people on the receiving end of my queries.

This is absolutely ridiculous!