If I never use Webafrica again it will be too soon

I am currently dissatisfied with the service I am receiving from Webafrica due to ongoing, random connection drops. This issue also affects other Webafrica clients in my area. Several individuals have switched to other ISPs after Webafrica was unable to resolve their connectivity problems. I submitted a complaint via email (Ticket WA*** - Fwd: Ticket WA*** - Poor service and network quality). During the process, Dino Fernandez communicated with me; however, I found his approach to handling this matter to be unprofessional. Additionally, there were errors in the email addresses he provided in his correspondence, resulting in my responses not being delivered. Communication has since ceased. Webafrica has also indicated that I will be responsible for a call-out fee if the fault is found to be on my side. Given that the connection drops are intermittent, there is a concern that, should the problem not occur while the technician is present, responsibility may be attributed to my equipment. Notably, restarting the router does not resolve the issue, but restarting the ONT does, which suggests that the problem is related to the ONT and/or ISP rather than my local setup.