If I could rate Webafrica with Zero or Negative stars I would

Having moved home I was assured that there would be no downtime to my service and I would be able to continue working from home. I've moved in and my service has been down for 2 days now. I'm unable to reach out to anyone on chat, I'm stuck in an endless loop where the chatbot tells me to be patient as I have a pending request and someone will be on contact with me shortly. It's been in that loop since 13:30 Yesterday!!!!!! I called webafrica and I asked to have a manager call me back but was informed that as this is not a sales issue, the sales manager would not be calling me back??? Apparently the sales team is the only tam available on the phones so they can't transfer me to the correct department either? I asked to speak to a manager or have this escalated and was told that the sales manager would not call me back as this was not a sales issue??? How is this service? STAY AWAY FROM WEBAFRICA their support is non existent and they have zero escalation procedure.