If I could have given WebAfrica 0 stars, I would have.

I have been with WebAfrica since May (it is now November) and I still do not have any connectivity whatsoever. At first, it took them 2 months to install the fibre line, then since July, I haven't had internet at all. It just says "Sign into this network". This takes me to an Afrihost portal (I'm not even with Afrihost, I'm with Frogfoot). I have logged this issue countless times over the past 4 months and every time, a new fault line gets logged at Frogfoot and it just gets closed without any correspondence, until I reach out again. And then it is just a repetition of events, over and over.

They also refuse to give me a refund for the months of inactivity until the issue is resolved. In the meantime, I'm still paying for a service I have never received. And I am expected to continue paying for this?