AP
Adrian P
1 reviews | Active since Jun 2015
10 Apr 2026, 13:45
If I could do a zero rating I would
Worst customer service experience I have ever had. They do not answer calls and their chatbot Willie is horrible to deal with. Don't use this company.
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
10 Apr 2026, 14:11 Hello Adrian. Thank you for taking the time to share your experience. We’re truly sorry to hear that your recent interactions have been frustrating, especially when trying to reach support and not getting the help you needed through our chatbot. That’s not the experience we want any customer to have. We’d really like the opportunity to look into this properly for you and make things right. Please send us a private message with your query and confirm your registered email address, so we can securely access your profile and assist you directly without delay. Once we have your details, we’ll review your recent support interactions and ensure your concerns are escalated to the right team for urgent attention. Our goal is to get this resolved and improve your experience moving forward.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply10 Apr 2026, 14:11
Official
Hello Adrian. Thank you for taking the time to share your experience. We’re truly sorry to hear that your recent interactions have been frustrating, especially when trying to reach support and not getting the help you needed through our chatbot. That’s not the experience we want any customer to have. We’d really like the opportunity to look into this properly for you and make things right. Please send us a private message with your query and confirm your registered email address, so we can securely access your profile and assist you directly without delay. Once we have your details, we’ll review your recent support interactions and ensure your concerns are escalated to the right team for urgent attention. Our goal is to get this resolved and improve your experience moving forward.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
AP
Adrian P's updateReviewer Update
10 Apr 2026, 14:12This is the 6th fault in 14 months. I am taking my business elsewhere. How can you be without internet so many times in one year.
AP
Adrian P's update10 Apr 2026, 14:12
Reviewer Update
This is the 6th fault in 14 months. I am taking my business elsewhere. How can you be without internet so many times in one year.
Webafrica's replyOfficial
10 Apr 2026, 15:19Hello Adrian,
We understand how frustrating this must be, especially after experiencing multiple faults over time. This is not the level of reliability we aim to provide, and we can see why this has led to your decision.
We would really appreciate the opportunity to assist and take a closer look at what’s been happening on your line. Please send us a private message with your registered email address so we can securely access your profile and investigate further.
Once we have your details, we’ll ensure this is reviewed by the relevant team and work towards a resolution.
Warm regards,
Webafrica Crew
We understand how frustrating this must be, especially after experiencing multiple faults over time. This is not the level of reliability we aim to provide, and we can see why this has led to your decision.
We would really appreciate the opportunity to assist and take a closer look at what’s been happening on your line. Please send us a private message with your registered email address so we can securely access your profile and investigate further.
Once we have your details, we’ll ensure this is reviewed by the relevant team and work towards a resolution.
Warm regards,
Webafrica Crew
Webafrica's reply10 Apr 2026, 15:19
Official
Hello Adrian,
We understand how frustrating this must be, especially after experiencing multiple faults over time. This is not the level of reliability we aim to provide, and we can see why this has led to your decision.
We would really appreciate the opportunity to assist and take a closer look at what’s been happening on your line. Please send us a private message with your registered email address so we can securely access your profile and investigate further.
Once we have your details, we’ll ensure this is reviewed by the relevant team and work towards a resolution.
Warm regards,
Webafrica Crew
We understand how frustrating this must be, especially after experiencing multiple faults over time. This is not the level of reliability we aim to provide, and we can see why this has led to your decision.
We would really appreciate the opportunity to assist and take a closer look at what’s been happening on your line. Please send us a private message with your registered email address so we can securely access your profile and investigate further.
Once we have your details, we’ll ensure this is reviewed by the relevant team and work towards a resolution.
Warm regards,
Webafrica Crew