ICASA

September this year I app**** for internet with webafrica under frogfoot. Communication was good and I received a call from a lady to confirm my installation ok they sent technicians to install as though I already an existing fibre cable installed. On that day October the 22nd my internet was installed and they came with some black box or whatever they call it. When everything was done same day I then received an sms stating my router will be delivered and also I received a blank sms with no username and password. From October I haven't had internet but I was billed pro-rata and normal subscription for November i payed. I logged a complain spoke to multiple agents over the chat on whatsapp because you can't talk to an agent with voice calls to be assisted. I get different stories as if they don't know the product. The last person I spoke to gave me an attitude as I do have proof of the conversation. Webafrica is full of nonsense. They don't care about customers but only them. A company that does not have a direct number for technical assistance. Till today I don't have service. I have never used it since it was installed yet I'm getting bills. I need my issue sorted out or they can refund.