I wouldn't wish this service on my worst enemy.

<p>I ordered Fibre with Webafrica at the very end of February. I was so excited to get fibre that would be "Faster than a Professional Sprinter." I was so excited for the great, promotional offer that they had given me. I was so young. I was so naive.</p> <p>Unfortunately Webafrica fails to mention on any of their adverts that you can wait between 4 to 8 weeks (minimum) for the infrastructure to be installed. Every time I phoned to ask when my fibre would be installed they basically told me that I couldn't complain because my order was still within that window period. I was very upset by the service and severe lack of transparency and communication that I received, but I decided to suck it up and wait.</p> <p>Alas, 10 long weeks went by and I still had no internet. I phoned and asked to speak to a manager and was informed that they would call me back. I was disappointed yet again. Eventually, after publicly tweeting about my frustration, someone phoned me and reassured me that they would sort it out for me. Again, I had hope. Again, I was naive. Again, I was disappointed. Their idea of "sorting it out" was sending me a rather unsympathetic email informing me that my fibre would be installed by the 12th of June. In other words - 15 WEEKS after I placed my order.</p> <p>Long story short - I cancelled with Webafrica, placed an order with MWEBand as of today I finally have internet (less than 3 weeks since placing my order)! </p> <p>Not only was MWEB severely more efficient than Webafrica, they were also much more pleasant and friendly and offered service that didn't make me want to scream, cry and then sets things on fire in rage.</p>