MH
Marshideeze H
1 reviews | Active since Mar 2020
15 May 2026, 16:43
I would not recommend WebAfrica at all
I would not recommend WebAfrica at all. The customer service is nonexistent. Every time i have an issue, I have to chat with a bot and then I only get connected to an agent after an hour. It is completely ridiculous. On one occassion I started the chat at 17h00 and I never got connected to an agent; I only received a message after 20:00 saying they are now closed. I even forgot I was waiting to chat with an agent. WebAfrica does not care to resolve their clients’ issues in a swift manner.All they do is drag their feet.
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Webafrica's replyOfficial
15 May 2026, 16:59Hi Marshideeze, thanks for sharing your experience. The delays you’ve described in reaching an agent, along with long wait times and the chat closing before you were assisted, are understandably frustrating, especially when you’re actively trying to resolve an issue. We’ve noted your feedback around the reliance on bot support, slow handover to agents, and overall response times. Being able to get timely assistance from a real person is important, and your comments highlight where improvements are needed. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply15 May 2026, 16:59
Official
Hi Marshideeze, thanks for sharing your experience. The delays you’ve described in reaching an agent, along with long wait times and the chat closing before you were assisted, are understandably frustrating, especially when you’re actively trying to resolve an issue. We’ve noted your feedback around the reliance on bot support, slow handover to agents, and overall response times. Being able to get timely assistance from a real person is important, and your comments highlight where improvements are needed. Warm regards,
Webafrica Crew
Webafrica Crew