I would like to say ...

Hi Mahlaku, it’s wonderful to hear this feedback, and especially that Sandisiwe was able to support you with patience throughout the entire interaction. Moments like this matter, where someone takes the time to really stay present, explain things clearly, and guide you without rushing, it makes the experience feel a lot more reassuring.   
Feedback like yours is exactly what helps highlight the impact of that kind of consistent, patient support. 

Warm regards,
 Webafrica Crew