JJ
Jayden J
1 reviews | Active since Aug 2026
17 Aug 2026, 12:59
I would like to say ...
I would like to say that I've been with them for 3 years already but I keep running into a snags with customer service some agents are extremely helpful and others keep taking me in circles and it gets frustrating at times
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Replies (1)
Webafrica's replyOfficial
17 Aug 2026, 13:06Hi Jayden,
We appreciate you sharing your experience after three years with Webafrica. It’s good to know that some of our agents have been extremely helpful, but we also understand how frustrating it can be when you’re passed between teams or feel like you’re being taken in circles.
We appreciate you sharing your experience after three years with Webafrica. It’s good to know that some of our agents have been extremely helpful, but we also understand how frustrating it can be when you’re passed between teams or feel like you’re being taken in circles.
A consistent support experience is important, and we recognise that this has not always been the case for you. We’re glad you’ve stayed with us and hope your future interactions are smoother and more straightforward.
Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14).
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply17 Aug 2026, 13:06
Official
Hi Jayden,
We appreciate you sharing your experience after three years with Webafrica. It’s good to know that some of our agents have been extremely helpful, but we also understand how frustrating it can be when you’re passed between teams or feel like you’re being taken in circles.
We appreciate you sharing your experience after three years with Webafrica. It’s good to know that some of our agents have been extremely helpful, but we also understand how frustrating it can be when you’re passed between teams or feel like you’re being taken in circles.
A consistent support experience is important, and we recognise that this has not always been the case for you. We’re glad you’ve stayed with us and hope your future interactions are smoother and more straightforward.
Stay in control of your fibre service without the wait using the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14).
Warm regards,
Webafrica Crew
Webafrica Crew