I would like to highlight the competency of one of your agents Mbali, although she was not able to resolve my issue due it being of technical nature, however she did manage to escalate the matter to technical department for future troubleshooting

Hi Siyabonga,

Thank you for taking the time to share your experience! 😊 We’re glad to hear that Mbali demonstrated excellent customer service skills and was able to escalate your issue to the technical team for proper handling. Even when an issue is technical in nature, having support that listens, understands, and takes action makes all the difference.

We’ve shared your feedback with the Service Quality Team to recognise Mbali’s professionalism and dedication. Your comments also help us ensure that every customer receives the same attentive service.

Should you need any further assistance or have questions while the technical team works on your case, we’re here to support you.

Kind regards,
Webafrica Team