AH
Ayleen H
1 reviews | Active since May 2021
13 May 2026, 21:34
I would have given it no stars with the experience I have had with regards to overcharges and billings etc
I would have given it no stars with the experience I have had with regards to overcharges and billings etc. However, tonight I had the pleasure of dealing with Sifiso and if all the staff were as helpful as him it would be a pleasure dealing with your company
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Replies (1)
Webafrica's replyOfficial
14 May 2026, 08:27Hi Ayleen,
Thank you for sharing this honest feedback with us. After dealing with billing concerns, having someone step in and handle things clearly and helpfully can restore confidence, and it’s great to hear that your interaction with Sifiso left you feeling supported and reassured.
Your comments, including the earlier challenges and the positive experience you had this evening, will be shared with our Service Quality Team for both recognition and review. This helps us reinforce the kind of service Sifiso delivered and address the gaps that led to your frustration in the first place.
We’ll continue working to ensure more interactions feel straightforward, respectful, and solution‑focused from the outset, so your experience with us becomes consistently positive.
Warm regards,
Webafrica Crew
Thank you for sharing this honest feedback with us. After dealing with billing concerns, having someone step in and handle things clearly and helpfully can restore confidence, and it’s great to hear that your interaction with Sifiso left you feeling supported and reassured.
Your comments, including the earlier challenges and the positive experience you had this evening, will be shared with our Service Quality Team for both recognition and review. This helps us reinforce the kind of service Sifiso delivered and address the gaps that led to your frustration in the first place.
We’ll continue working to ensure more interactions feel straightforward, respectful, and solution‑focused from the outset, so your experience with us becomes consistently positive.
Warm regards,
Webafrica Crew
Webafrica's reply14 May 2026, 08:27
Official
Hi Ayleen,
Thank you for sharing this honest feedback with us. After dealing with billing concerns, having someone step in and handle things clearly and helpfully can restore confidence, and it’s great to hear that your interaction with Sifiso left you feeling supported and reassured.
Your comments, including the earlier challenges and the positive experience you had this evening, will be shared with our Service Quality Team for both recognition and review. This helps us reinforce the kind of service Sifiso delivered and address the gaps that led to your frustration in the first place.
We’ll continue working to ensure more interactions feel straightforward, respectful, and solution‑focused from the outset, so your experience with us becomes consistently positive.
Warm regards,
Webafrica Crew
Thank you for sharing this honest feedback with us. After dealing with billing concerns, having someone step in and handle things clearly and helpfully can restore confidence, and it’s great to hear that your interaction with Sifiso left you feeling supported and reassured.
Your comments, including the earlier challenges and the positive experience you had this evening, will be shared with our Service Quality Team for both recognition and review. This helps us reinforce the kind of service Sifiso delivered and address the gaps that led to your frustration in the first place.
We’ll continue working to ensure more interactions feel straightforward, respectful, and solution‑focused from the outset, so your experience with us becomes consistently positive.
Warm regards,
Webafrica Crew