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Patricia M
1 reviews | Active since Jun 2024
22 Apr 2026, 10:27
I wish on weekend we...
I wish on weekend we can get some agent to assist the boot does not assist and query is not being handle
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Webafrica's replyOfficial
22 Apr 2026, 10:36Hello Patricia,
Thank you for taking the time to share your feedback with us. We understand your frustration regarding the difficulty in getting assistance over weekends and that the bot is not resolving your query effectively. We also recognise how important it is to be able to get help when you need it.
Your feedback has been noted and will be shared with the relevant team for review, as we continuously work on improving our support channels and overall customer experience.
For clarity, our LIVE CHAT SUPPORT HOURS are as follows:
Monday – Friday: 7:30am – 8pm
Saturday, Sunday & Public Holidays: 8am – 6pm
If you still need assistance with your query, feel free to reach out to us on Hello Peter with a brief description of the issue and our team will gladly assist.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your feedback with us. We understand your frustration regarding the difficulty in getting assistance over weekends and that the bot is not resolving your query effectively. We also recognise how important it is to be able to get help when you need it.
Your feedback has been noted and will be shared with the relevant team for review, as we continuously work on improving our support channels and overall customer experience.
For clarity, our LIVE CHAT SUPPORT HOURS are as follows:
Monday – Friday: 7:30am – 8pm
Saturday, Sunday & Public Holidays: 8am – 6pm
If you still need assistance with your query, feel free to reach out to us on Hello Peter with a brief description of the issue and our team will gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply22 Apr 2026, 10:36
Official
Hello Patricia,
Thank you for taking the time to share your feedback with us. We understand your frustration regarding the difficulty in getting assistance over weekends and that the bot is not resolving your query effectively. We also recognise how important it is to be able to get help when you need it.
Your feedback has been noted and will be shared with the relevant team for review, as we continuously work on improving our support channels and overall customer experience.
For clarity, our LIVE CHAT SUPPORT HOURS are as follows:
Monday – Friday: 7:30am – 8pm
Saturday, Sunday & Public Holidays: 8am – 6pm
If you still need assistance with your query, feel free to reach out to us on Hello Peter with a brief description of the issue and our team will gladly assist.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your feedback with us. We understand your frustration regarding the difficulty in getting assistance over weekends and that the bot is not resolving your query effectively. We also recognise how important it is to be able to get help when you need it.
Your feedback has been noted and will be shared with the relevant team for review, as we continuously work on improving our support channels and overall customer experience.
For clarity, our LIVE CHAT SUPPORT HOURS are as follows:
Monday – Friday: 7:30am – 8pm
Saturday, Sunday & Public Holidays: 8am – 6pm
If you still need assistance with your query, feel free to reach out to us on Hello Peter with a brief description of the issue and our team will gladly assist.
Warm regards,
Webafrica Crew