RH
Riaan H

1 reviews | Active since Mar 2015

10 Jun 2020, 15:03

I wish I used different service providers than Webafrica, Vumatel and Mitchell's Fibre

I have never experienced worse customer service than what I'm currently experiencing via Webafrica, Vumatel and Mitchell's Fibre. I have made more than 50 phone calls between those 3 entities and it's clear that nobody is competent enough to resolve a simple issue. My installation was done on 2 June, but couldn't be completed due to a micropipe/duct that first need to be installed in the pavement. That duct-installation is done via Vuma Reach subcontractors, called a "CIVIL'S TEAM" who has a 72 HOURS TURNAROUND TIME as per contract. I followed up on 5 June because I heard nothing from anyone and was finally called late-afternoon on 5 June by a Vuma Reach manager, who confirmed a 10AM appointment on 9 June for a "civil's team" to install a duct. Instead a "MAINTENANCE TEAM" pitched up, who's actually a follow-up team that comes to finish-the-job ONLY AFTER the civil's team has done their duct-installation. Now the fun part. So, the "Maintenance Team" leave without obviously doing anything and just as they left (with an open drilled-hole in my wall and wires lying loosely in my front yard, meaning the router isn't connected), I receive an e-mail from Webafrica that I'm connected and Vuma Reach sent me an SMS to confirm my password to connect to the router. Since, then I've called numerous parties and have been f*cked around from pillar to posts without anyone doing anything or a single manager calling me back as per hundreds of promises. Also, EVERY F*CKING PERSON, working at those 3 companies, just happens to be the WRONG PERSON to be talking to. ***, I ask you??? Now, the ridiculous part. This morning the same "maintenance team" (who was the wrong guys, yesterday) came again, without any prior notice or arrangement, to change the still inactive router. I asked them what the reason could be to change a brand new router that's not even connected yet (since it couldn't possibly have proven to be faulty) and they said they don't know. They were instructed to do it and it's not their business to question utter "silly sh*t". I REST MY F*CKING CASE!!! I set client-visits aside for days-upon-days, to remain at home in order to accommodate these installation teams to come and finish their JOBS and have subsequently lost thousands in revenue (during these already challenging times of generating business). To ALL POTENTIAL CUSTOMERS, I want you to remember that they make you pay beforehand, so be very WARY. You're going to end up paying for a service that you're not going to receive and nobody will assist you when you call ANY service numbers. They'll pay lip service and do absolutely F*K*L. Imagine, they make thousands of people just pay upfront fees and then not actually spending service costs? They're making a ****** ****ing in profits, not so???? ALSO, HEED THE CALIBRE OF PEOPLE YOU'LL BE DEALING WITH, AS I HAVE RECEIVED NO F*CKING APOLOGY FROM ANYONE FOR THEIR BREACH-OF-CONTRACT!!!!

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