I wish I could rather give a good review

I wish I could rather give a good review, but that would be a sad lie. I have been with Webafrica for years... I have had issues over the years, their support wasn't the greatest, but I patiently accepted. Recently I canceled with Webafrica because I am moving home and I needed to cancel with 1-month notice. They were quick to jump and order the same service at the new location and cancel the old one. It was done within minutes, this was great or so I thought. 3 weeks later they canceled because they cannot install it at the new location for some reason (there is coverage). Yet they also canceled my original request to cancel my existing service (in complete silence), making my 1-month notice null and void. Accidentally I stumbled across this one day when I wanted to look at my last invoice - luckily after some arguing, they canceled it as originally requested, but the fact that they did this broke my trust.

In typical Webafrica fashion, they hit the final nail in the coffin. They sent me a cancellation email and a whole article about how I will need to pay for the router and installation fees if the conditions apply, you would think after years none would apply, so I just ignored it. They did, however, specify if any of them apply I would get a reminder email that I need to deliver the router to avoid being charged - no problem because the router is not good and I replaced it after one month of having it, since then it has been sitting in my drawer. I never got a reminder, but I surely got a highly inflated retail price for a router I can easily buy for half the price.

This was indeed a good reminder that I will never turn to Webafrica again, I would even gladly pay more for another provider, one that I can trust.