NM
Neil M
1 reviews | Active since Mar 2011
16 Apr 2026, 15:17
I was with WebAfrica for a number of years and was very happy with the internet service however if there is any issue TRYING TO DEAL AND INTERACT WITH WEBAFRICA, ESPECIALLY ON AN ADMINISTRATIVE AND ACCOUNTS LEVEL IS A NIGHTMARE AND FOR THAT REASON ALONE I
I was with WebAfrica for a number of years and was very happy with the internet service however if there is any issue TRYING TO DEAL AND INTERACT WITH WEBAFRICA, ESPECIALLY ON AN ADMINISTRATIVE AND ACCOUNTS LEVEL IS A NIGHTMARE AND FOR THAT REASON ALONE I WOULD NOT RECOMMEND WEBAFRICA TO ANYONE. Your poor call centre representatives try their best but the internal mechanisms which are the responsibility of management are atrocious
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Webafrica's replyOfficial
16 Apr 2026, 15:28Hello Neil,
Thank you for taking the time to share your feedback and for being a long-standing customer. It is good to hear that you were happy with the internet service overall, although it is clear that your experience when dealing with administrative and account-related matters did not meet expectations.
We understand your frustration regarding delays and difficulties when trying to resolve issues, and your feedback about internal processes and support structures has been noted. This type of input is important in identifying where improvements are needed to better support both customers and frontline teams.
If you still require any assistance, you are welcome to reach out via Hello Peter with your details so the team can take a closer look.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your feedback and for being a long-standing customer. It is good to hear that you were happy with the internet service overall, although it is clear that your experience when dealing with administrative and account-related matters did not meet expectations.
We understand your frustration regarding delays and difficulties when trying to resolve issues, and your feedback about internal processes and support structures has been noted. This type of input is important in identifying where improvements are needed to better support both customers and frontline teams.
If you still require any assistance, you are welcome to reach out via Hello Peter with your details so the team can take a closer look.
Warm regards,
Webafrica Crew
Webafrica's reply16 Apr 2026, 15:28
Official
Hello Neil,
Thank you for taking the time to share your feedback and for being a long-standing customer. It is good to hear that you were happy with the internet service overall, although it is clear that your experience when dealing with administrative and account-related matters did not meet expectations.
We understand your frustration regarding delays and difficulties when trying to resolve issues, and your feedback about internal processes and support structures has been noted. This type of input is important in identifying where improvements are needed to better support both customers and frontline teams.
If you still require any assistance, you are welcome to reach out via Hello Peter with your details so the team can take a closer look.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your feedback and for being a long-standing customer. It is good to hear that you were happy with the internet service overall, although it is clear that your experience when dealing with administrative and account-related matters did not meet expectations.
We understand your frustration regarding delays and difficulties when trying to resolve issues, and your feedback about internal processes and support structures has been noted. This type of input is important in identifying where improvements are needed to better support both customers and frontline teams.
If you still require any assistance, you are welcome to reach out via Hello Peter with your details so the team can take a closer look.
Warm regards,
Webafrica Crew