NL
Norman L
1 reviews | Active since Aug 2019
04 Sept 2026, 10:18
I was unable to reac...
I was unable to reach Webafrica on WhatsApp and online the whole day yesterday
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Replies (1)
Webafrica's replyOfficial
04 Sept 2026, 10:37Hi Norman,
We understand how frustrating it must be to spend an entire day trying to reach support and feel unable to get assistance when you need it. Being able to access timely support is important, and this is certainly not the experience we aim to provide. We're here to help. If your query is still outstanding, please send us a direct message via Hello Peter with the email address linked to your Webafrica account and a brief description of the assistance you require. We'll gladly take a closer look and help determine the best way forward.Your feedback regarding the difficulty in reaching our support channels will also be shared with our Service Quality Team for review and improvement. We take all customer feedback seriously and remain committed to improving our service and meeting our customers expectations.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to spend an entire day trying to reach support and feel unable to get assistance when you need it. Being able to access timely support is important, and this is certainly not the experience we aim to provide. We're here to help. If your query is still outstanding, please send us a direct message via Hello Peter with the email address linked to your Webafrica account and a brief description of the assistance you require. We'll gladly take a closer look and help determine the best way forward.Your feedback regarding the difficulty in reaching our support channels will also be shared with our Service Quality Team for review and improvement. We take all customer feedback seriously and remain committed to improving our service and meeting our customers expectations.
Warm regards,
Webafrica Crew
Webafrica's reply04 Sept 2026, 10:37
Official
Hi Norman,
We understand how frustrating it must be to spend an entire day trying to reach support and feel unable to get assistance when you need it. Being able to access timely support is important, and this is certainly not the experience we aim to provide. We're here to help. If your query is still outstanding, please send us a direct message via Hello Peter with the email address linked to your Webafrica account and a brief description of the assistance you require. We'll gladly take a closer look and help determine the best way forward.Your feedback regarding the difficulty in reaching our support channels will also be shared with our Service Quality Team for review and improvement. We take all customer feedback seriously and remain committed to improving our service and meeting our customers expectations.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to spend an entire day trying to reach support and feel unable to get assistance when you need it. Being able to access timely support is important, and this is certainly not the experience we aim to provide. We're here to help. If your query is still outstanding, please send us a direct message via Hello Peter with the email address linked to your Webafrica account and a brief description of the assistance you require. We'll gladly take a closer look and help determine the best way forward.Your feedback regarding the difficulty in reaching our support channels will also be shared with our Service Quality Team for review and improvement. We take all customer feedback seriously and remain committed to improving our service and meeting our customers expectations.
Warm regards,
Webafrica Crew