I was starting to consider cancelling because every agent was just not helping until I spoke to Siphosethu who didn’t even take that long to resolve my query

 

Hi there 😊 

Thank you for sharing your experience so openly. We really appreciate it. We understand how frustrating it must have been to feel like you were not getting the help you needed, and it means a lot that Siphosethu was able to step in and completely turn things around for you. 

We are incredibly proud of team members like her who take the time to listen, act quickly, and make sure everything is resolved with care and professionalism. Your feedback highlights exactly the kind of experience we strive to deliver consistently, and we will be sure to recognise her for this. 

We are really glad you chose to stay with us, and if you ever need anything going forward, we are always here and ready to help