J
Jonathan
1 reviews | Active since Aug 2026
25 Aug 2026, 12:59
I was really stress ...
I was really stress out with my WiFi down....my son had on-line classes & I could not lock onto their WhatsApp & internet cause I got a new phone with a new number. I eventually got through to Web Africa & Mpho assisted me. He was very patient & assisted me through the entire ordeal. He put my mind at ease & explained why they were down. At one point I did not believe him & he send me the prove why the WiFi was down.He also updated my details.Thank you Mpho.
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Webafrica's replyOfficial
25 Aug 2026, 13:05Hi Jonathan,
We're pleased to know that Mpho was able to provide the reassurance and guidance you needed and bring the interaction to a positive outcome. His patience, professionalism and willingness to explain the situation clearly reflect the level of care we want our customers to receive.We'll make sure Mpho receives your recognition for the way he handled your query. We remain committed to providing consistent, thoughtful support across every interaction, particularly when customers need a little extra guidance.
Manage your fibre in seconds, anytime, anywhere with the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
Warm regards,
Webafrica Crew
We're pleased to know that Mpho was able to provide the reassurance and guidance you needed and bring the interaction to a positive outcome. His patience, professionalism and willingness to explain the situation clearly reflect the level of care we want our customers to receive.We'll make sure Mpho receives your recognition for the way he handled your query. We remain committed to providing consistent, thoughtful support across every interaction, particularly when customers need a little extra guidance.
Manage your fibre in seconds, anytime, anywhere with the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
Warm regards,
Webafrica Crew
Webafrica's reply25 Aug 2026, 13:05
Official
Hi Jonathan,
We're pleased to know that Mpho was able to provide the reassurance and guidance you needed and bring the interaction to a positive outcome. His patience, professionalism and willingness to explain the situation clearly reflect the level of care we want our customers to receive.We'll make sure Mpho receives your recognition for the way he handled your query. We remain committed to providing consistent, thoughtful support across every interaction, particularly when customers need a little extra guidance.
Manage your fibre in seconds, anytime, anywhere with the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
Warm regards,
Webafrica Crew
We're pleased to know that Mpho was able to provide the reassurance and guidance you needed and bring the interaction to a positive outcome. His patience, professionalism and willingness to explain the situation clearly reflect the level of care we want our customers to receive.We'll make sure Mpho receives your recognition for the way he handled your query. We remain committed to providing consistent, thoughtful support across every interaction, particularly when customers need a little extra guidance.
Manage your fibre in seconds, anytime, anywhere with the Webafrica app Webafrica Mobile App Guide (Latest App version: 2.1.14)
Warm regards,
Webafrica Crew