SS
Sherwin S
1 reviews | Active since Apr 2026
06 May 2026, 17:41
I was promised on 16 April that my refund request from November 2024 would be escalated, they paid it into a wrong account in the first place,an account that I did not give them,now I'm being blamed for sending them the wrong account details
I was promised on 16 April that my refund request from November 2024 would be escalated, they paid it into a wrong account in the first place,an account that I did not give them,now I'm being blamed for sending them the wrong account details.i only have one bank account,the details which I've sent them
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Webafrica's replyOfficial
07 May 2026, 08:49 Hi Sherwin,
The frustration here is completely understandable, especially given the long wait since November 2024 and the confusion around the banking details linked to your refund. It’s also concerning to receive conflicting updates after already providing your information clearly.
Your concern has been noted that only one set of banking details was ever supp****, which doesn’t align with the feedback being referenced. Because of this, a follow-up has now been submitted to the billing team to review the full refund trail and confirm the correct way forward.
The aim is to close the gap between the different updates received and ensure a clear, final outcome based on a proper internal review. An update will be shared as soon as feedback is received.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply07 May 2026, 08:49
Official
Hi Sherwin,
The frustration here is completely understandable, especially given the long wait since November 2024 and the confusion around the banking details linked to your refund. It’s also concerning to receive conflicting updates after already providing your information clearly.
Your concern has been noted that only one set of banking details was ever supp****, which doesn’t align with the feedback being referenced. Because of this, a follow-up has now been submitted to the billing team to review the full refund trail and confirm the correct way forward.
The aim is to close the gap between the different updates received and ensure a clear, final outcome based on a proper internal review. An update will be shared as soon as feedback is received.
Warm regards,
Webafrica Crew
Webafrica Crew