L
Lucia
1 reviews | Active since Aug 2026
31 Aug 2026, 20:14
I was not able too u...
I was not able too understand my invoices and Winnie politely gave me an a answer I need instead of unnecessary billing,if I could ask for her to assist me il be 💃🏾unlike the person before her, word of advise some people's irritation and tone is revealed in a response gven by the agent @Winnie 🫂
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Replies (1)
Webafrica's replyOfficial
01 Sept 2026, 09:40Hi Lucia, thank you for sharing such thoughtful feedback! We’re delighted to hear that Winnie took the time to explain your invoice clearly and provided the answer you needed in such a polite and helpful way. We understand how important it is to have billing explained in a way that is easy to follow, and it’s wonderful to know that Winnie made the experience much easier for you.We also appreciate your feedback around communication and tone. A calm, respectful approach can make a big difference, especially when a customer is already feeling frustrated or uncertain. Thank you for highlighting the positive difference Winnie made and for sharing your experience with us. 🫂Keep track of your connection, usage, and updates all in one place with the Webafrica app – Webafrica Mobile App Guide (v2.1.15).Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply01 Sept 2026, 09:40
Official
Hi Lucia, thank you for sharing such thoughtful feedback! We’re delighted to hear that Winnie took the time to explain your invoice clearly and provided the answer you needed in such a polite and helpful way. We understand how important it is to have billing explained in a way that is easy to follow, and it’s wonderful to know that Winnie made the experience much easier for you.We also appreciate your feedback around communication and tone. A calm, respectful approach can make a big difference, especially when a customer is already feeling frustrated or uncertain. Thank you for highlighting the positive difference Winnie made and for sharing your experience with us. 🫂Keep track of your connection, usage, and updates all in one place with the Webafrica app – Webafrica Mobile App Guide (v2.1.15).Warm regards,
Webafrica Crew
Webafrica Crew