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Pushpakanthi
1 reviews | Active since Jun 2026
08 Sept 2026, 13:58
I was having interne...
I was having internet problems since 3rd September till date, I had been put back and forth by so many agents from one department to the next with no help but finally today nthabiseng found the fault and logged a fault ticket, I had some agents put me on hold with no response for more than 1 hour, and some are just rude, I was actually thinking of canceling with Webafrica since my internet issue could not be resolved since Thursday last week, but since nthabiseng helped me, I am reconsidering, please have talk with your agents about leaving the clients hanging with no help
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Webafrica's replyOfficial
08 Sept 2026, 14:19Hi Pushpakanthi,
We understand how frustrating it must have been to spend several days seeking assistance, being transferred between different agents, and still not having your issue resolved. When customers reach out for support, they should receive a professional experience and feel heard, supported, and confident that their concerns are receiving the attention they deserve. This is not the level of service we aim to provide. It's encouraging to hear that Nthabiseng was able to identify the fault and take the necessary steps to log a fault ticket. We'll ensure that recognition for her efforts is shared with the relevant team. Your feedback regarding the delays, communication challenges, and overall support experience has been taken seriously and will be shared with our Service Quality Team for review and improvement. We are committed to understanding where things went wrong and ensuring we continue improving our service to meet both your expectations and those of all our customers.If you require any further assistance, please feel free to send us a direct message via Hello Peter, and we'll gladly take a closer look.
Warm regards,
Webafrica Crew
We understand how frustrating it must have been to spend several days seeking assistance, being transferred between different agents, and still not having your issue resolved. When customers reach out for support, they should receive a professional experience and feel heard, supported, and confident that their concerns are receiving the attention they deserve. This is not the level of service we aim to provide. It's encouraging to hear that Nthabiseng was able to identify the fault and take the necessary steps to log a fault ticket. We'll ensure that recognition for her efforts is shared with the relevant team. Your feedback regarding the delays, communication challenges, and overall support experience has been taken seriously and will be shared with our Service Quality Team for review and improvement. We are committed to understanding where things went wrong and ensuring we continue improving our service to meet both your expectations and those of all our customers.If you require any further assistance, please feel free to send us a direct message via Hello Peter, and we'll gladly take a closer look.
Warm regards,
Webafrica Crew
Webafrica's reply08 Sept 2026, 14:19
Official
Hi Pushpakanthi,
We understand how frustrating it must have been to spend several days seeking assistance, being transferred between different agents, and still not having your issue resolved. When customers reach out for support, they should receive a professional experience and feel heard, supported, and confident that their concerns are receiving the attention they deserve. This is not the level of service we aim to provide. It's encouraging to hear that Nthabiseng was able to identify the fault and take the necessary steps to log a fault ticket. We'll ensure that recognition for her efforts is shared with the relevant team. Your feedback regarding the delays, communication challenges, and overall support experience has been taken seriously and will be shared with our Service Quality Team for review and improvement. We are committed to understanding where things went wrong and ensuring we continue improving our service to meet both your expectations and those of all our customers.If you require any further assistance, please feel free to send us a direct message via Hello Peter, and we'll gladly take a closer look.
Warm regards,
Webafrica Crew
We understand how frustrating it must have been to spend several days seeking assistance, being transferred between different agents, and still not having your issue resolved. When customers reach out for support, they should receive a professional experience and feel heard, supported, and confident that their concerns are receiving the attention they deserve. This is not the level of service we aim to provide. It's encouraging to hear that Nthabiseng was able to identify the fault and take the necessary steps to log a fault ticket. We'll ensure that recognition for her efforts is shared with the relevant team. Your feedback regarding the delays, communication challenges, and overall support experience has been taken seriously and will be shared with our Service Quality Team for review and improvement. We are committed to understanding where things went wrong and ensuring we continue improving our service to meet both your expectations and those of all our customers.If you require any further assistance, please feel free to send us a direct message via Hello Peter, and we'll gladly take a closer look.
Warm regards,
Webafrica Crew