TT
Tumelo T
1 reviews | Active since Sept 2026
05 Sept 2026, 14:44
I was frustrated about the connectivity issue I was having and waiting for the agent took a bit long but once I was finally through the agent (Zintle) managed to reassure me and calm me down through how prompt her response was and how clear and concise he
I was frustrated about the connectivity issue I was having and waiting for the agent took a bit long but once I was finally through the agent (Zintle) managed to reassure me and calm me down through how prompt her response was and how clear and concise her feedback was. I would’ve given them a 5 out 5, the only issue is how long I had to hold, I’ve never had issues with Webafrica in the past and I love how they let me know about outages in my area, on this occasion it was a user specific issue.
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Webafrica's replyOfficial
07 Sept 2026, 12:24Hi Tumelo,
It’s wonderful to hear that Zintle was able to turn a frustrating experience around by responding promptly and providing clear, concise feedback. We’re glad her reassurance helped ease your concerns and that you felt supported once you reached her.
It’s wonderful to hear that Zintle was able to turn a frustrating experience around by responding promptly and providing clear, concise feedback. We’re glad her reassurance helped ease your concerns and that you felt supported once you reached her.
We also appreciate you highlighting the wait time before getting through to an agent. It’s great to know that, despite this, your previous experiences with Webafrica have been positive and that you value being kept informed about outages in your area.
Keep track of your connection, usage, and updates all in one place with the Webafrica app – Webafrica Mobile App Guide (Latest App version: 2.1.15).
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply07 Sept 2026, 12:24
Official
Hi Tumelo,
It’s wonderful to hear that Zintle was able to turn a frustrating experience around by responding promptly and providing clear, concise feedback. We’re glad her reassurance helped ease your concerns and that you felt supported once you reached her.
It’s wonderful to hear that Zintle was able to turn a frustrating experience around by responding promptly and providing clear, concise feedback. We’re glad her reassurance helped ease your concerns and that you felt supported once you reached her.
We also appreciate you highlighting the wait time before getting through to an agent. It’s great to know that, despite this, your previous experiences with Webafrica have been positive and that you value being kept informed about outages in your area.
Keep track of your connection, usage, and updates all in one place with the Webafrica app – Webafrica Mobile App Guide (Latest App version: 2.1.15).
Warm regards,
Webafrica Crew
Webafrica Crew