I was checking up on...

Hi Ayanda, thanks for getting in touch. We understand your frustration, especially when you’re following up on a refund and being asked to wait without clear progress updates. Refunds do take some time depending on internal processing and banking timelines, and in the meantime the status is still being worked through by the relevant team. We know it can be frustrating not having a more immediate update, but this is currently where things stand. Warm Regards,
 Webafrica Crew