AZ
Andile Z
1 reviews | Active since Mar 2026
05 Mar 2026, 10:59
I was billed incorrectly
I’m not happy with the service I’m receiving at WebAfrica. I started using thier router on the 27th of January . They said I must pay 250 in order to get the router. Following month I paid 371 when I app**** for 339 package . This month they billed me R898 . I don’t understand because the package I app**** for was 339 not R898 . Meaning I payed R559 extra . Can I please be refunded that extra money I was charged because no one explained to me that they will take that money. And on their advi*****t post it’s not there .
Helpful (0)
Replies (6)0
Replies (6)
Webafrica's replyOfficial
05 Mar 2026, 12:05Morning Andile. We completely understand how concerning unexpected charges can be, and we appreciate you bringing this to our attention. To provide full clarity and line of sight, we’ve emailed you a detailed breakdown of all generated invoices for your account. This will give you complete insight into the billing and any variances. Please review the statement and reach out if you have any questions or require further clarification. We’re here to help and ensure everything is fully transparent. R^
Webafrica's reply05 Mar 2026, 12:05
Official
Morning Andile. We completely understand how concerning unexpected charges can be, and we appreciate you bringing this to our attention. To provide full clarity and line of sight, we’ve emailed you a detailed breakdown of all generated invoices for your account. This will give you complete insight into the billing and any variances. Please review the statement and reach out if you have any questions or require further clarification. We’re here to help and ensure everything is fully transparent. R^
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Andile Z's updateReviewer Update
05 Mar 2026, 13:02Hi , thank you for replying but why the webafrica is doing a false adverti*****t. On thier website they say you have to pay 250 plus 339 for the internet connection. Theres no one who ever notify me that I must pay R559 . That’s why I’m so angry. Can I please get a refund .
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Andile Z's update05 Mar 2026, 13:02
Reviewer Update
Hi , thank you for replying but why the webafrica is doing a false adverti*****t. On thier website they say you have to pay 250 plus 339 for the internet connection. Theres no one who ever notify me that I must pay R559 . That’s why I’m so angry. Can I please get a refund .
Webafrica's replyOfficial
05 Mar 2026, 13:31Hi Andile. Thank you for raising this with us. We completely understand why the billing would feel confusing, and we appreciate you giving us the opportunity to clarify.On our Telkom LTE promotional offer, the pricing works slightly differently in the first few months. When the service goes active, the billing follows this promotional structure:• In the month your service goes active, you are billed a pro-rata discounted amount depending on the activation date.
• The next two full months are billed at the promotional discounted price.
• From the fourth month onwards, the service returns to the standard retail price of the package.The R250 fee is the once-off charge linked to the promotional offer, and the R339 reflects the monthly promotional package price during the promotion period. To view all our promotion details, please visit our website here: https://www.webafrica.co.za/fibre/ and hover your mouse over the "How this promotion works" tooltip for more information about how the promotion's billing works. We hope this provides clarity on the billing. R^
• The next two full months are billed at the promotional discounted price.
• From the fourth month onwards, the service returns to the standard retail price of the package.The R250 fee is the once-off charge linked to the promotional offer, and the R339 reflects the monthly promotional package price during the promotion period. To view all our promotion details, please visit our website here: https://www.webafrica.co.za/fibre/ and hover your mouse over the "How this promotion works" tooltip for more information about how the promotion's billing works. We hope this provides clarity on the billing. R^
Webafrica's reply05 Mar 2026, 13:31
Official
Hi Andile. Thank you for raising this with us. We completely understand why the billing would feel confusing, and we appreciate you giving us the opportunity to clarify.On our Telkom LTE promotional offer, the pricing works slightly differently in the first few months. When the service goes active, the billing follows this promotional structure:• In the month your service goes active, you are billed a pro-rata discounted amount depending on the activation date.
• The next two full months are billed at the promotional discounted price.
• From the fourth month onwards, the service returns to the standard retail price of the package.The R250 fee is the once-off charge linked to the promotional offer, and the R339 reflects the monthly promotional package price during the promotion period. To view all our promotion details, please visit our website here: https://www.webafrica.co.za/fibre/ and hover your mouse over the "How this promotion works" tooltip for more information about how the promotion's billing works. We hope this provides clarity on the billing. R^
• The next two full months are billed at the promotional discounted price.
• From the fourth month onwards, the service returns to the standard retail price of the package.The R250 fee is the once-off charge linked to the promotional offer, and the R339 reflects the monthly promotional package price during the promotion period. To view all our promotion details, please visit our website here: https://www.webafrica.co.za/fibre/ and hover your mouse over the "How this promotion works" tooltip for more information about how the promotion's billing works. We hope this provides clarity on the billing. R^
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Andile Z's updateReviewer Update
05 Mar 2026, 14:59Why you didn’t say I need to also pay 559 for router when I signed up for the contract
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Andile Z's update05 Mar 2026, 14:59
Reviewer Update
Why you didn’t say I need to also pay 559 for router when I signed up for the contract
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Andile Z's updateReviewer Update
05 Mar 2026, 14:59I need my refund
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Andile Z's update05 Mar 2026, 14:59
Reviewer Update
I need my refund
Webafrica's replyOfficial
05 Mar 2026, 16:04All service terms are available on our website. To view those terms, please visit: https://www.webafrica.co.za/legal/
Webafrica's reply05 Mar 2026, 16:04
Official
All service terms are available on our website. To view those terms, please visit: https://www.webafrica.co.za/legal/