I was at a lost why my account was suspended, but he explained in detail

Hi Rodney,

We understand that having your account suspended unexpectedly can be confusing, especially when you believed that sufficient payment had been made.
We're pleased to hear that the consultant took the time to explain the situation in detail and provide the clarity you needed. Clear communication is an important part of delivering a positive customer experience, particularly when it comes to account-related matters.
We appreciate your feedback and look forward to continuing to provide helpful and informative support whenever you need assistance.

Warm regards,
The Webafrica Crew