I want to cancel!

We've been sitting without internet since 2nd August. We tried contacting Webafrica on multiple platforms, and between the automated messages and constant referrals, we are not able to get any useful assistance. We finally reached a point where we are trying to cancel with Webafrica, and we can't even do that since we cannot get hold of anyone. Just please. It is very unprofessional for a service provider to be so unreachable.