I want my refund

I ordered frogfoot services through the customer zone and it showed that there was connection where I stay, I went as far as to pay the processing fee, only to be called a couple of days later to be told that unfortunately there was a mistake and that my area is not covered, as much as I was annoyed, I let it be and just requested my refund, I was told the refund will be logged and time frame for the refund would be 48hours, now I'm being told that it wasn't logged and it will take another 48hours to log it and another 10 working days for the refund to reflect in my account. My biggest issues are :

- Why does your customer zone portal mislead clients? - why don't your agents give the same information and feedback regarding the same issue? -why am I being told that a superior can only call me within 72 hours yet I put emphasis on the urgency of the matter as I use internet for work purposes? - Why do I have to suffer and wait so long for my refund to pay another ISP since you can't help, yet the incompetence was on your side?.

ABSOLUTELY RIDICULOUS