I want my money back or come for installation

This is nonsense company I ordered for a package of R399 and was given an easypay number, I then paid and received confirmation that payment was received but I haven't got a call to schedule installation day, the is no number to get through them, it's only robots talking on the and that Willy bot on what's I can't seem to get hold of them but I paid nxaa, ****ing people of their money