I want a refund and hate webafricas customer service

I don't even know where to start.. On the 9th December 2020, I had Fibre installed by my place and was told that it will be activated within 72hours.

I then waited 48hours because I saw that there is an option to message webafrica and have them activate my line.

I was then informed that there is an issue in my area and also that it takes 7 to 14 workings days for activation.. I was then disappointed by this but anyway left it.

A few days later. My neighbors installed theirs and a hour later theirs were activated.. I then contacted webafrica again and they said that they lodged a ticket and that I would receive a confirmation email, I still havent received an email and made contact the next day.

I then requested a refund and was told that the finance department can sort me out but they only open the next day, I then did this and eventually got hold of the finance team but then I was told that I can't get a refund because I already have the Fibre installed, which I don't understand because it suppose to be a free installation but anyway, up until today the 30th December 2020, my Fibre is still not activated and I was told that the ticket was lodged and still waiting on responses