I waited the whole d...

Hi Janine,  

We understand how frustrating it must have been waiting the whole day for a response, especially when you’re relying on updates to know what’s happening. Even though the bot kept you informed while agents were busy and the fault was on the external line, the delay in getting direct assistance still impacts your experience.

It’s good to hear the issue has been identified as an outside line fault, as that means the resolution sits with the relevant infrastructure team and not your home setup. In cases like this, restoration times can vary depending on external repairs, but you should continue to receive progress updates as work continues.

If you’re still not seeing movement or need clarity on the current status, you can share your reference number so it can be checked and escalated where needed.

Thank you for your patience while this is being worked on.

Warm regards,
 Webafrica Crew