F
Fatima
1 reviews | Active since Mar 2026
17 Mar 2026, 14:59
I waited 3 hours for...
I waited 3 hours for assistance as their technicians never came out
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Replies (1)
Webafrica's replyOfficial
17 Mar 2026, 15:12 Hello Fatima.
Thank you for sharing your experience with us. We completely understand how frustrating it must have been to wait that long for assistance, especially when you were expecting a technician to come out. Your feedback is important and helps us improve how we manage support expectations.
We’ve managed to locate your profile and can see that our tech support agents were able to troubleshoot your Openserve connection and resolve the issue earlier today via chat (Reference: #***3). The chat also shows your confirmation that everything was in order around 14:34:54 on 2026-03-17.
We appreciate your allowing our team the opportunity to assist and get things back up and running. Your experience has been noted and shared to help us improve response times and communication going forward.
Warm regards,
Webafrica Crew
Thank you for sharing your experience with us. We completely understand how frustrating it must have been to wait that long for assistance, especially when you were expecting a technician to come out. Your feedback is important and helps us improve how we manage support expectations.
We’ve managed to locate your profile and can see that our tech support agents were able to troubleshoot your Openserve connection and resolve the issue earlier today via chat (Reference: #***3). The chat also shows your confirmation that everything was in order around 14:34:54 on 2026-03-17.
We appreciate your allowing our team the opportunity to assist and get things back up and running. Your experience has been noted and shared to help us improve response times and communication going forward.
Warm regards,
Webafrica Crew
Webafrica's reply17 Mar 2026, 15:12
Official
Hello Fatima.
Thank you for sharing your experience with us. We completely understand how frustrating it must have been to wait that long for assistance, especially when you were expecting a technician to come out. Your feedback is important and helps us improve how we manage support expectations.
We’ve managed to locate your profile and can see that our tech support agents were able to troubleshoot your Openserve connection and resolve the issue earlier today via chat (Reference: #***3). The chat also shows your confirmation that everything was in order around 14:34:54 on 2026-03-17.
We appreciate your allowing our team the opportunity to assist and get things back up and running. Your experience has been noted and shared to help us improve response times and communication going forward.
Warm regards,
Webafrica Crew
Thank you for sharing your experience with us. We completely understand how frustrating it must have been to wait that long for assistance, especially when you were expecting a technician to come out. Your feedback is important and helps us improve how we manage support expectations.
We’ve managed to locate your profile and can see that our tech support agents were able to troubleshoot your Openserve connection and resolve the issue earlier today via chat (Reference: #***3). The chat also shows your confirmation that everything was in order around 14:34:54 on 2026-03-17.
We appreciate your allowing our team the opportunity to assist and get things back up and running. Your experience has been noted and shared to help us improve response times and communication going forward.
Warm regards,
Webafrica Crew