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berryl R
1 reviews | Active since Sept 2019
22 May 2026, 12:15
I started using vuma...
I started using vuma/webafrica last month only worked for 1 week and this month made payment still not working
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Webafrica's replyOfficial
22 May 2026, 12:24Hi Berryl,
We understand how important it is to have a working internet connection, especially when you’ve only recently started the service and it stopped working after just a week. Making payment and still being without connectivity is understandably frustrating, and this is not the experience we want our clients to go through or the standard of service we aim to deliver.
We would like to take a closer look and ensure this is investigated properly. Please send us a direct message on Hello Peter confirming the physical address of the location in question, as well as the serial number on the Vumatel router, so we can review the connection status and escalate to the relevant technical teams where needed.
Once we have the requested details, we’ll remain engaged and push to get clarity and progress on restoring your connection as a priority.
Warm regards,
Webafrica Crew
We understand how important it is to have a working internet connection, especially when you’ve only recently started the service and it stopped working after just a week. Making payment and still being without connectivity is understandably frustrating, and this is not the experience we want our clients to go through or the standard of service we aim to deliver.
We would like to take a closer look and ensure this is investigated properly. Please send us a direct message on Hello Peter confirming the physical address of the location in question, as well as the serial number on the Vumatel router, so we can review the connection status and escalate to the relevant technical teams where needed.
Once we have the requested details, we’ll remain engaged and push to get clarity and progress on restoring your connection as a priority.
Warm regards,
Webafrica Crew
Best regards,
Webafrica's reply22 May 2026, 12:24
Official
Hi Berryl,
We understand how important it is to have a working internet connection, especially when you’ve only recently started the service and it stopped working after just a week. Making payment and still being without connectivity is understandably frustrating, and this is not the experience we want our clients to go through or the standard of service we aim to deliver.
We would like to take a closer look and ensure this is investigated properly. Please send us a direct message on Hello Peter confirming the physical address of the location in question, as well as the serial number on the Vumatel router, so we can review the connection status and escalate to the relevant technical teams where needed.
Once we have the requested details, we’ll remain engaged and push to get clarity and progress on restoring your connection as a priority.
Warm regards,
Webafrica Crew
We understand how important it is to have a working internet connection, especially when you’ve only recently started the service and it stopped working after just a week. Making payment and still being without connectivity is understandably frustrating, and this is not the experience we want our clients to go through or the standard of service we aim to deliver.
We would like to take a closer look and ensure this is investigated properly. Please send us a direct message on Hello Peter confirming the physical address of the location in question, as well as the serial number on the Vumatel router, so we can review the connection status and escalate to the relevant technical teams where needed.
Once we have the requested details, we’ll remain engaged and push to get clarity and progress on restoring your connection as a priority.
Warm regards,
Webafrica Crew
Best regards,