I SHOULD HAVE TAKEN POOR WEBAFRICA REVIEWS SERIOUSLY BEFORE PURCHASING PRODUCT

Unfortunately, I never took the poor reviews seriously enough and have had the same experience as others. Where Webafrica debits your account immediately of the R249 and then sends an email saying INCOMPLETE ADDRESS, with no possibility of responding to them OR getting hold of them via their chat bots, in order to repeat my address to them as I did successfully (I thought) to the agent who was so friendly on the phone yesterday. I already have a product with them which we have had no problem with at all for 3 years. But now I am trying to get fibre for my home and they cannot identify my property.....!!