I sent a glowing report about WebAfrica a few weeks ago as my phone call from one of the agents completely sorted my address change and package change on my profile

Item: Webafrica
Rating: 1
Author: Mark C

I sent a glowing report about WebAfrica a few weeks ago as my phone call from one of the agents completely sorted my address change and package change on my profile. I sat back, happy, but then I started receiving this message, a few times now: Webafrica: Your Fibre order is on hold as your address indicates that you have an existing order with another ISP. Please ensure you have cancelled and then send us your cancellation reference and details via Live Chat: https://bit.ly/WA-AssistMe I have not got another WebAfrica account but , even if I did, I am UNABLE, for days now, to get any agent to answer my queries about the above paste. Now I’m moving tomorrow and will have no internet! What is going on? I’m retracting my glowing report, as of now.

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Replies (1)

Webafrica's replyOfficial

30 Apr 2026, 15:03

Hi Mark, we hear your frustration, especially with the timing of your move and the urgency of needing a working connection without delays. We understand how concerning it is to receive repeated hold messages and not be able to get clarity from support in time.

An escalation has now been submitted to our Vumatel team to urgently review the hold on your fibre order and confirm what is causing the overlap status. They will be checking your order details and addressing the block so we can determine the correct next steps as quickly as possible.

We understand how important this is given your move tomorrow, and we are pushing for a prompt response so you can get clarity on your service status.

Warm Regards,
Webafrica Crew

Webafrica's reply30 Apr 2026, 15:03

Official

We understand how important this is given your move tomorrow, and we are pushing for a prompt response so you can get clarity on your service status.

Warm Regards,
Webafrica Crew