VB
Virgil B
1 reviews | Active since Jan 2018
18 Aug 2026, 15:54
I requested a 10-day credit for network downtime, but only 5 days was considered
I requested a 10-day credit for network downtime, but only 5 days was considered. Therefore, I lost 5 days of downtime.
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Webafrica's replyOfficial
18 Aug 2026, 16:05Hello Virgil
We understand why you’d be disappointed after requesting a 10-day credit for the network downtime and seeing only 5 days considered.
We understand why you’d be disappointed after requesting a 10-day credit for the network downtime and seeing only 5 days considered.
We’ve reviewed the request and updated the account accordingly based on the outcome of the assessment.
We value you as our client and encourage you to reach out to us for any further support or discussion via private message. We are here for you.
Warm regards,
Webafrica Crew
Webafrica's reply18 Aug 2026, 16:05
Official
Hello Virgil
We understand why you’d be disappointed after requesting a 10-day credit for the network downtime and seeing only 5 days considered.
We understand why you’d be disappointed after requesting a 10-day credit for the network downtime and seeing only 5 days considered.
We’ve reviewed the request and updated the account accordingly based on the outcome of the assessment.
We value you as our client and encourage you to reach out to us for any further support or discussion via private message. We are here for you.
Warm regards,
Webafrica Crew