PK
Piet Kotzé
1 reviews | Active since Jun 2019
31 Mar 2026, 17:04
I removed my card at my bank which is used to pay my monthly account
I removed my card at my bank which is used to pay my monthly account. I therefore wanted to add my new card to my profile on your website. There was no way to change the card on your system, and the system would only allow me to add a debit order. Even when your agent Zizi assisted me to delete my card, there was no way to add a new card. I could make an ad hoc payment with a card, with Apple Pay or Google Pay, but I couldn't add a new card to my profile. There seems to be a limitation of your system which otherwise is user-friendly.
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Webafrica's replyOfficial
01 Apr 2026, 08:26Hi Piet, we completely understand how frustrating this must have been, especially when you were trying to update your payment method and encountered roadblocks despite the system generally being user-friendly. It’s clear that being unable to add a new card directly to your profile caused unnecessary effort and inconvenience.
We want you to know that your feedback has been carefully noted and will be shared with the relevant teams. This helps us identify areas where the system can be improved to make managing payment methods smoother for everyone.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply01 Apr 2026, 08:26
Official
Hi Piet, we completely understand how frustrating this must have been, especially when you were trying to update your payment method and encountered roadblocks despite the system generally being user-friendly. It’s clear that being unable to add a new card directly to your profile caused unnecessary effort and inconvenience.
We want you to know that your feedback has been carefully noted and will be shared with the relevant teams. This helps us identify areas where the system can be improved to make managing payment methods smoother for everyone.
Warm regards,
Webafrica Crew
Webafrica Crew