I regret subscribing to Webafrica.

I regret signing up for Webafrica fibre internet service. It was supremely difficult to get connected, and unfortunately the only way to communicate with Webafrica is through their WhatsApp line - they do not have any telephonic communication at all. They advertise their Bot service as being fast and easy, but it took me, on some days, more than an hour to get connected to an agent. On the third day, it was resolved. BUT - I waited 1hr50mins to get connected to an agent, and he took 2hr07mins to assist me to resolve my problem. I was charged for a month before I was connected, and that isn't being resolved. I requested assistance, and after 3hrs19mins, the agent said she couldn't help, but I could make an appointment for the next business day. That appointment was cancelled "for technical reasons", and no one has come back to me. Maybe I'll never get that credit, but Webafrica won't get any more of my business. I can deal with Bots, but at some stage I need to talk to someone to resolve issues.