JJ
Jerome J

1 reviews | Active since Aug 2026

21 Aug 2026, 12:41

I recently experienced a loss of my WiFi network, which was particularly disruptive as it affected my ability to do my job

I recently experienced a loss of my WiFi network, which was particularly disruptive as it affected my ability to do my job. However, the experience was made much easier thanks to the exceptional assistance I received from agent Mpulatshana. Mpulatshana was extremely helpful, patient, and professional throughout the process. They provided clear instructions and guidance on what to check and what steps to take, while keeping me informed throughout the troubleshooting process. Although the network outage impacted my work, I never felt overly stressed because of Mpulatshana’s commitment to resolving the issue and providing excellent customer service. That level of care and dedication goes a long way and truly makes a difference. I would highly recommend WebAfrica based on this extremely pleasant customer service experience. Thank you, Mpulatshana, for going above and beyond to assist me!

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Replies (1)
Webafrica
Webafrica's reply21 Aug 2026, 12:42
Official
Hey Jerome
This is such a wonderful review to receive. 💗 We know how disruptive losing your connection can be, especially when it affects your ability to work, so we’re incredibly glad Mpulatshana was there to make the experience a little easier.
It’s lovely to hear that they stayed patient, kept you informed, and took the time to guide you through each step rather than leaving you wondering what was happening. That sense of reassurance and care is exactly what good support should feel like. 😊
We’ll absolutely make sure Mpulatshana sees your kind words. Thank you for recognising their effort and for recommending Webafrica. We’re lucky to have customers who take the time to celebrate the people behind the service. 🌸
And whenever you need to manage your Webafrica services or account, the Webafrica App is there to make things a little more convenient. 📱

Warm regards, 
Webafrica Crew