I received my router, but no fibre installation, communication is terrible, all your issues will be sorted in 7days then 7days later nothing

Hi John,

Thank you for sharing your feedback with us. We understand how frustrating and disappointing it must be to receive your router but still not have your fibre installation completed, especially after being given repeated timelines that were not met and experiencing poor communication throughout the process.

We have escalated your installation request to the relevant team who handle installations to urgently follow up and prioritise your case. They will provide you with an update directly via email as soon as feedback is received.

If you need any further assistance, you’re welcome to reach out to us via Hello Peter and our team will gladly assist.

Warm regards,
Webafrica Crew