NN
Natalie N
1 reviews | Active since Mar 2026
30 Mar 2026, 11:17
I Received confirmation that my router was handed to the courier, yet later was told it was only triggered after activation
I Received confirmation that my router was handed to the courier, yet later was told it was only triggered after activation. My service is active and I am being billed, but I still have no router. The information provided has been inconsistent and support has not been helpful. This delay is impacting my ability to work from home and has not been handled with urgency
Helpful (0)
Replies (15)0
Replies (15)
Webafrica's replyOfficial
30 Mar 2026, 11:24Hi Natalie, we completely understand how frustrating it must be to have your service active but not yet receive your router, especially when it’s affecting your ability to work from home. We can see why the inconsistent information and delays would be very stressful.
To assist you further and get this resolved as quickly as possible, please DM us your account details so we can verify your information and provide the most accurate update regarding your router.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply30 Mar 2026, 11:24
Official
Hi Natalie, we completely understand how frustrating it must be to have your service active but not yet receive your router, especially when it’s affecting your ability to work from home. We can see why the inconsistent information and delays would be very stressful.
To assist you further and get this resolved as quickly as possible, please DM us your account details so we can verify your information and provide the most accurate update regarding your router.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's replyOfficial
30 Mar 2026, 12:38Hi Natalie, we completely understand your frustration and appreciate you sharing your experience. Your service is now active, and our courier partner will be reaching out to you directly regarding the delivery of your router.
Regarding using your own router, it depends on the type of service and compatibility. You can check out this helpful guide for more details: Webafrica Router Setup & Compatibility.
If you have any other questions or need further clarification while waiting for your router, feel free to reach out, we’re here to help.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply30 Mar 2026, 12:38
Official
Hi Natalie, we completely understand your frustration and appreciate you sharing your experience. Your service is now active, and our courier partner will be reaching out to you directly regarding the delivery of your router.
Regarding using your own router, it depends on the type of service and compatibility. You can check out this helpful guide for more details: Webafrica Router Setup & Compatibility.
If you have any other questions or need further clarification while waiting for your router, feel free to reach out, we’re here to help.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's replyOfficial
30 Mar 2026, 12:50Hi Natalie, we completely understand your concern about the router delivery. The activation is what triggers the router to be released for delivery.
Now that your service is active, the courier will be reaching out to you directly regarding the delivery. If you have any questions or need clarification while waiting, please don’t hesitate to reach out, we’re here to help.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply30 Mar 2026, 12:50
Official
Hi Natalie, we completely understand your concern about the router delivery. The activation is what triggers the router to be released for delivery.
Now that your service is active, the courier will be reaching out to you directly regarding the delivery. If you have any questions or need clarification while waiting, please don’t hesitate to reach out, we’re here to help.
Warm regards,
Webafrica Crew
Webafrica Crew
NN
Natalie N's updateReviewer Update
30 Mar 2026, 12:55Hi,
Thank you for the response, however this still does not address the core issue.
On Friday I received a message confirming that my router had already been handed over to the courier with a 72-hour delivery timeframe. I am now being told that the router is only released after activation, which directly contradicts the earlier communication.
This inconsistency is exactly the problem — I am not getting clear or accurate information on my order.
In addition, my service is active and billing has started, yet I still do not have the router required to use the service. Being told to wait for a courier without any tracking details or confirmed timeline is not acceptable, especially as this is impacting my ability to work from home.
Please provide:
• A clear explanation for the conflicting information
• Confirmation of whether the router has actually been dispatched
• Courier details and tracking information
• A confirmed delivery timeframe
At this point, I expect a clear and accurate update, not generic responses.
Thank you for the response, however this still does not address the core issue.
On Friday I received a message confirming that my router had already been handed over to the courier with a 72-hour delivery timeframe. I am now being told that the router is only released after activation, which directly contradicts the earlier communication.
This inconsistency is exactly the problem — I am not getting clear or accurate information on my order.
In addition, my service is active and billing has started, yet I still do not have the router required to use the service. Being told to wait for a courier without any tracking details or confirmed timeline is not acceptable, especially as this is impacting my ability to work from home.
Please provide:
• A clear explanation for the conflicting information
• Confirmation of whether the router has actually been dispatched
• Courier details and tracking information
• A confirmed delivery timeframe
At this point, I expect a clear and accurate update, not generic responses.
NN
Natalie N's update30 Mar 2026, 12:55
Reviewer Update
Hi,
Thank you for the response, however this still does not address the core issue.
On Friday I received a message confirming that my router had already been handed over to the courier with a 72-hour delivery timeframe. I am now being told that the router is only released after activation, which directly contradicts the earlier communication.
This inconsistency is exactly the problem — I am not getting clear or accurate information on my order.
In addition, my service is active and billing has started, yet I still do not have the router required to use the service. Being told to wait for a courier without any tracking details or confirmed timeline is not acceptable, especially as this is impacting my ability to work from home.
Please provide:
• A clear explanation for the conflicting information
• Confirmation of whether the router has actually been dispatched
• Courier details and tracking information
• A confirmed delivery timeframe
At this point, I expect a clear and accurate update, not generic responses.
Thank you for the response, however this still does not address the core issue.
On Friday I received a message confirming that my router had already been handed over to the courier with a 72-hour delivery timeframe. I am now being told that the router is only released after activation, which directly contradicts the earlier communication.
This inconsistency is exactly the problem — I am not getting clear or accurate information on my order.
In addition, my service is active and billing has started, yet I still do not have the router required to use the service. Being told to wait for a courier without any tracking details or confirmed timeline is not acceptable, especially as this is impacting my ability to work from home.
Please provide:
• A clear explanation for the conflicting information
• Confirmation of whether the router has actually been dispatched
• Courier details and tracking information
• A confirmed delivery timeframe
At this point, I expect a clear and accurate update, not generic responses.
Webafrica's replyOfficial
30 Mar 2026, 13:12Hi Natalie, we completely understand your frustration and the importance of having your router, especially with your service active and billing in effect.
To clarify, your router order has been placed with our courier partner and will be delivered to you directly. Once you receive your router, billing will be adjusted accordingly to reflect the start of your full service usage.
We understand the earlier communication caused confusion, the timing of when a router is dispatched can appear differently depending on when the activation is processed, which is why you received conflicting messages.
For your convenience, you can track your router delivery directly via the Webafrica app, which provides real-time updates and estimated delivery details. You can learn more about using the app here: Webafrica App Guide.
We appreciate your patience while this is being resolved and are committed to ensuring you can get online as soon as possible.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply30 Mar 2026, 13:12
Official
Hi Natalie, we completely understand your frustration and the importance of having your router, especially with your service active and billing in effect.
To clarify, your router order has been placed with our courier partner and will be delivered to you directly. Once you receive your router, billing will be adjusted accordingly to reflect the start of your full service usage.
We understand the earlier communication caused confusion, the timing of when a router is dispatched can appear differently depending on when the activation is processed, which is why you received conflicting messages.
For your convenience, you can track your router delivery directly via the Webafrica app, which provides real-time updates and estimated delivery details. You can learn more about using the app here: Webafrica App Guide.
We appreciate your patience while this is being resolved and are committed to ensuring you can get online as soon as possible.
Warm regards,
Webafrica Crew
Webafrica Crew
NN
Natalie N's updateReviewer Update
30 Mar 2026, 13:22Thank you for the response, however this still does not provide the clarity or urgency required.
You are stating that the router has been placed with the courier, yet no courier name, tracking number, or confirmed delivery date has been provided. Being redirected to an app without clear tracking details does not resolve the issue.
Additionally, the explanation regarding conflicting communication is noted, but it does not change the fact that I was given incorrect information, which has delayed resolution and impacted my ability to work.
At this point, I require:
• The courier company name
• A valid tracking number
• A confirmed delivery date (not an estimate)
If this cannot be provided, then please advise what immediate alternative solution is available, as waiting without clear information is not acceptable.
You are stating that the router has been placed with the courier, yet no courier name, tracking number, or confirmed delivery date has been provided. Being redirected to an app without clear tracking details does not resolve the issue.
Additionally, the explanation regarding conflicting communication is noted, but it does not change the fact that I was given incorrect information, which has delayed resolution and impacted my ability to work.
At this point, I require:
• The courier company name
• A valid tracking number
• A confirmed delivery date (not an estimate)
If this cannot be provided, then please advise what immediate alternative solution is available, as waiting without clear information is not acceptable.
NN
Natalie N's update30 Mar 2026, 13:22
Reviewer Update
Thank you for the response, however this still does not provide the clarity or urgency required.
You are stating that the router has been placed with the courier, yet no courier name, tracking number, or confirmed delivery date has been provided. Being redirected to an app without clear tracking details does not resolve the issue.
Additionally, the explanation regarding conflicting communication is noted, but it does not change the fact that I was given incorrect information, which has delayed resolution and impacted my ability to work.
At this point, I require:
• The courier company name
• A valid tracking number
• A confirmed delivery date (not an estimate)
If this cannot be provided, then please advise what immediate alternative solution is available, as waiting without clear information is not acceptable.
You are stating that the router has been placed with the courier, yet no courier name, tracking number, or confirmed delivery date has been provided. Being redirected to an app without clear tracking details does not resolve the issue.
Additionally, the explanation regarding conflicting communication is noted, but it does not change the fact that I was given incorrect information, which has delayed resolution and impacted my ability to work.
At this point, I require:
• The courier company name
• A valid tracking number
• A confirmed delivery date (not an estimate)
If this cannot be provided, then please advise what immediate alternative solution is available, as waiting without clear information is not acceptable.
Webafrica's replyOfficial
30 Mar 2026, 13:54Hi Natalie, we completely understand your frustration and the impact this delay has had on your ability to work. Thank you for sharing the details so we can provide clarity where possible.
Your router order has been placed with Nology Couriers under reference Z***. While we cannot confirm the exact delivery date, as this is determined by the courier, you can track the progress of your delivery directly through the Webafrica app for the most up-to-date information.
We understand that waiting without exact details can be frustrating, and we appreciate your patience while the courier completes the delivery. If there are any further questions or additional support you need in the meantime, please don’t hesitate to reach out, we’re here to help.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply30 Mar 2026, 13:54
Official
Hi Natalie, we completely understand your frustration and the impact this delay has had on your ability to work. Thank you for sharing the details so we can provide clarity where possible.
Your router order has been placed with Nology Couriers under reference Z***. While we cannot confirm the exact delivery date, as this is determined by the courier, you can track the progress of your delivery directly through the Webafrica app for the most up-to-date information.
We understand that waiting without exact details can be frustrating, and we appreciate your patience while the courier completes the delivery. If there are any further questions or additional support you need in the meantime, please don’t hesitate to reach out, we’re here to help.
Warm regards,
Webafrica Crew
Webafrica Crew
NN
Natalie N's updateReviewer Update
30 Mar 2026, 14:26Hi,
Thank you for confirming Nology, however Nology is a distributor and logistics provider, not a final delivery courier.
Please can you confirm if the router has been handed over to the final delivery courier, and if so, provide the courier name and tracking number.
If it is still with Nology, then it has not yet been dispatched for delivery, which explains why no tracking details are available.
Kindly provide clear confirmation of the actual dispatch status.
Thank you for confirming Nology, however Nology is a distributor and logistics provider, not a final delivery courier.
Please can you confirm if the router has been handed over to the final delivery courier, and if so, provide the courier name and tracking number.
If it is still with Nology, then it has not yet been dispatched for delivery, which explains why no tracking details are available.
Kindly provide clear confirmation of the actual dispatch status.
NN
Natalie N's update30 Mar 2026, 14:26
Reviewer Update
Hi,
Thank you for confirming Nology, however Nology is a distributor and logistics provider, not a final delivery courier.
Please can you confirm if the router has been handed over to the final delivery courier, and if so, provide the courier name and tracking number.
If it is still with Nology, then it has not yet been dispatched for delivery, which explains why no tracking details are available.
Kindly provide clear confirmation of the actual dispatch status.
Thank you for confirming Nology, however Nology is a distributor and logistics provider, not a final delivery courier.
Please can you confirm if the router has been handed over to the final delivery courier, and if so, provide the courier name and tracking number.
If it is still with Nology, then it has not yet been dispatched for delivery, which explains why no tracking details are available.
Kindly provide clear confirmation of the actual dispatch status.
NN
Natalie N's updateReviewer Update
30 Mar 2026, 14:29Separately, I need clarity on the billing. My account reflects charges for today and tomorrow, and my debit order is scheduled to go off tomorrow, yet I still do not have router
Please can you confirm what will happen with the debit order and what is being done immediately to prevent me from being billed for a service I cannot use.
Kindly advise urgently.
Please can you confirm what will happen with the debit order and what is being done immediately to prevent me from being billed for a service I cannot use.
Kindly advise urgently.
NN
Natalie N's update30 Mar 2026, 14:29
Reviewer Update
Separately, I need clarity on the billing. My account reflects charges for today and tomorrow, and my debit order is scheduled to go off tomorrow, yet I still do not have router
Please can you confirm what will happen with the debit order and what is being done immediately to prevent me from being billed for a service I cannot use.
Kindly advise urgently.
Please can you confirm what will happen with the debit order and what is being done immediately to prevent me from being billed for a service I cannot use.
Kindly advise urgently.
Webafrica's replyOfficial
30 Mar 2026, 14:34Hello Natalie.
You will receive an SMS/Email with the courier details the moment the hardware is ready for dispatch. To address your billing, all services are billed from the date of service activation on the infrastructure systems to the end of that month. We hope our reply addresses all your concerns.
Warm regards,
Webafrica Crew
You will receive an SMS/Email with the courier details the moment the hardware is ready for dispatch. To address your billing, all services are billed from the date of service activation on the infrastructure systems to the end of that month. We hope our reply addresses all your concerns.
Warm regards,
Webafrica Crew
Webafrica's reply30 Mar 2026, 14:34
Official
Hello Natalie.
You will receive an SMS/Email with the courier details the moment the hardware is ready for dispatch. To address your billing, all services are billed from the date of service activation on the infrastructure systems to the end of that month. We hope our reply addresses all your concerns.
Warm regards,
Webafrica Crew
You will receive an SMS/Email with the courier details the moment the hardware is ready for dispatch. To address your billing, all services are billed from the date of service activation on the infrastructure systems to the end of that month. We hope our reply addresses all your concerns.
Warm regards,
Webafrica Crew
NN
Natalie N's updateReviewer Update
30 Mar 2026, 14:51I need to highlight the seriousness of this issue, as I am receiving conflicting information:
• Told the router was handed to a courier (72-hour delivery)
• Then told it is only dispatched after activation
• Now told it is with “Nology Couriers,” but no tracking or delivery date is available
• Also told I will only receive courier details once ready for dispatch
This does not align, and it is unclear whether the router has actually been dispatched. There is also no confirmed courier or verifiable tracking.
At the same time, my service is active and I am being billed for today and tomorrow, with month-end tomorrow and my debit order due.
In simple terms: I am being billed at month-end for a service I cannot use, while not receiving clear or consistent information on delivery.
This needs urgent and accurate resolution
• Told the router was handed to a courier (72-hour delivery)
• Then told it is only dispatched after activation
• Now told it is with “Nology Couriers,” but no tracking or delivery date is available
• Also told I will only receive courier details once ready for dispatch
This does not align, and it is unclear whether the router has actually been dispatched. There is also no confirmed courier or verifiable tracking.
At the same time, my service is active and I am being billed for today and tomorrow, with month-end tomorrow and my debit order due.
In simple terms: I am being billed at month-end for a service I cannot use, while not receiving clear or consistent information on delivery.
This needs urgent and accurate resolution
NN
Natalie N's update30 Mar 2026, 14:51
Reviewer Update
I need to highlight the seriousness of this issue, as I am receiving conflicting information:
• Told the router was handed to a courier (72-hour delivery)
• Then told it is only dispatched after activation
• Now told it is with “Nology Couriers,” but no tracking or delivery date is available
• Also told I will only receive courier details once ready for dispatch
This does not align, and it is unclear whether the router has actually been dispatched. There is also no confirmed courier or verifiable tracking.
At the same time, my service is active and I am being billed for today and tomorrow, with month-end tomorrow and my debit order due.
In simple terms: I am being billed at month-end for a service I cannot use, while not receiving clear or consistent information on delivery.
This needs urgent and accurate resolution
• Told the router was handed to a courier (72-hour delivery)
• Then told it is only dispatched after activation
• Now told it is with “Nology Couriers,” but no tracking or delivery date is available
• Also told I will only receive courier details once ready for dispatch
This does not align, and it is unclear whether the router has actually been dispatched. There is also no confirmed courier or verifiable tracking.
At the same time, my service is active and I am being billed for today and tomorrow, with month-end tomorrow and my debit order due.
In simple terms: I am being billed at month-end for a service I cannot use, while not receiving clear or consistent information on delivery.
This needs urgent and accurate resolution
NN
Natalie N's updateReviewer Update
30 Mar 2026, 14:52Take note tomorrow is month end
NN
Natalie N's update30 Mar 2026, 14:52
Reviewer Update
Take note tomorrow is month end
Webafrica's replyOfficial
30 Mar 2026, 15:20Hi Natalie, we understand your concern and the importance of receiving your router promptly. Please be assured that your router order has been submitted to the courier, and they will contact you directly to arrange delivery.
While we cannot provide an exact delivery date, keeping an eye out for the courier’s call will ensure you receive your router as soon as it is ready for handover.
If you have any further questions or need support in the meantime, we’re always here to assist.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply30 Mar 2026, 15:20
Official
Hi Natalie, we understand your concern and the importance of receiving your router promptly. Please be assured that your router order has been submitted to the courier, and they will contact you directly to arrange delivery.
While we cannot provide an exact delivery date, keeping an eye out for the courier’s call will ensure you receive your router as soon as it is ready for handover.
If you have any further questions or need support in the meantime, we’re always here to assist.
Warm regards,
Webafrica Crew
Webafrica Crew
NN
Natalie N's updateReviewer Update
30 Mar 2026, 15:44Hi,
Thank you, I have now received the SMS confirming that the package has been collected.
This does highlight that the matter could have been resolved earlier had consistent and accurate information been provided from the start.
I can also see that the expected delivery is 1 April, which is still a few days away.
Please can you confirm how the billing will be handled, as the invoice already includes charges for today and tomorrow, while the service remains unusable.
Kindly advise.
Thank you, I have now received the SMS confirming that the package has been collected.
This does highlight that the matter could have been resolved earlier had consistent and accurate information been provided from the start.
I can also see that the expected delivery is 1 April, which is still a few days away.
Please can you confirm how the billing will be handled, as the invoice already includes charges for today and tomorrow, while the service remains unusable.
Kindly advise.
NN
Natalie N's update30 Mar 2026, 15:44
Reviewer Update
Hi,
Thank you, I have now received the SMS confirming that the package has been collected.
This does highlight that the matter could have been resolved earlier had consistent and accurate information been provided from the start.
I can also see that the expected delivery is 1 April, which is still a few days away.
Please can you confirm how the billing will be handled, as the invoice already includes charges for today and tomorrow, while the service remains unusable.
Kindly advise.
Thank you, I have now received the SMS confirming that the package has been collected.
This does highlight that the matter could have been resolved earlier had consistent and accurate information been provided from the start.
I can also see that the expected delivery is 1 April, which is still a few days away.
Please can you confirm how the billing will be handled, as the invoice already includes charges for today and tomorrow, while the service remains unusable.
Kindly advise.
Webafrica's replyOfficial
30 Mar 2026, 15:51Hi Natalie, thank you for the update, and we’re glad to hear that your package has been collected. We understand the impact of not having your router yet and appreciate your patience throughout this process.
Please be assured that billing will be adjusted as soon as you receive your router, so you won’t be charged for the period the service was unavailable.
If you have any further questions or need support in the meantime, we’re always here to assist.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply30 Mar 2026, 15:51
Official
Hi Natalie, thank you for the update, and we’re glad to hear that your package has been collected. We understand the impact of not having your router yet and appreciate your patience throughout this process.
Please be assured that billing will be adjusted as soon as you receive your router, so you won’t be charged for the period the service was unavailable.
If you have any further questions or need support in the meantime, we’re always here to assist.
Warm regards,
Webafrica Crew
Webafrica Crew